Returns & Refunds
Please refer to the Australian Consumer Law on the below link for repairs, replacements or refunds.
We do not offer a refund for incorrect choice or if you change your mind.
Shipping & Returns
All orders will be dispatched once payment confirmation has been received. Orders will be shipped via Australia Post or courier services and be delivered between Monday to Friday 9am to 5pm excluding Public holidays (subject to their terms and conditions).
Please make sure all customer shipping details are correct as we cannot redirect any orders once they have been dispatched.
All parcels are sent via the terms and conditions of the carrier and may require a signature upon delivery.
In the event that there is no one in attendance at the nominated delivery address, couriers including Australia Post may leave a parcel at the front door or leave a collection card or instruction for arranging redelivery.
Should you need to return a product to us, please contact our sales team for a Return Authorisation Number (RA#). All returns must be sent within 7 days of the original invoice date.
Any returns other than defective goods must be returned in their original packaging, unopened,. The return of goods considered to be defective is subject to testing by the manufacturer to determine credit or exchange of goods. No refunds or exchange is available on Special Buy In items unless they are deemed faulty by the manufacturer.
Damage, Defects and Loss in Transit
Any complaint concerning damage, short delivery, loss in transit or defect must be made within 7 working days of the Customer receipt of the invoice for that delivery, or the receipt of the goods, whichever occurs later.